An Approved Driving Instructor who gives lessons in a motor car in return for payment must be on the Register Of Approved Driving Instructors (ADI’s). To gain entry to the register, prospective instructors must pass a series of examinations administered by The Driving Standards Agency (DSA). People training to become ADI’s who have part completed the examinations can obtain from the agency a licence to acquire practical experience which is strictly limited to six months. Once fully qualified and on the register, ADI’s are regularly tested by the DSA to check their continued ability to give instruction to the required standards. DSA and the driving instruction industry place great emphasis on professional standards and business ethics. The Code of Practice set out here has been agreed between the DSA and the main bodies representing ADI’s. It is a framework within which all instructors should operate.
The Instructor will at all times behave in a professional manner towards clients.
Clients will be treated with respect and consideration.
The instructor will try to avoid physical contact with the client, except in an emergency or in the normal course of greeting.
Whilst reserving the right to decide against giving tuition, the instructor will not act in any way which contravenes legislation on discrimination.
The Instructor will safeguard and account for any monies paid in advance by the client in respect of driving lessons, test fees or for any other purpose and will make the details available on request. The instructor should provide clients with a written copy of their terms and business to include:
>legal indemnity of the school/instructor with full address and telephone number at which the instructor or their representative can be contacted.
>The price and duration of the lessons.
>The price and conditions for use of the school car for the practical driving test.
>The terms under which cancellation by either party may take.
PROCEDURE FOR COMPLAINTS:
The Instructor should check a clients entitlement to drive to the vehicle and their ability to read a number plate at the statutory distance on the first lesson. When presenting a client for the practical driving test, the instructor should check that the client has all the necessary documentation to enable them to take the test and that the vehicle is roadworthy. Instructors will advice clients when to apply for the theory and practical driving tests, taking into account local waiting times and forecast of the clients potential for achieving the driving test pass standard. The instructor will not cancel or rearrange the driving test without the clients agreement. In the event of the instructors decision to withhold the use of the school car for the driving test, sufficient notice should be given to the client to avoid the loss of the DSA fee. The instructor should at all time, to the best of his/her ability, endeavour to teach the client the correct driving skills according to DSA’s recommended syllabus.
Advertising of driving tuition shall be honest, claims made shall be capable of verification and comply with the codes of practice set down by the advertising standards authority. Advertising that refers to clients pass rates should not be open to misinterpretation, and the basis for which the calculation is made should be clear.
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